Head of Account Management, Playradar (m/f/d)
HybridLondon, England, United Kingdom
Job Summary
Own and develop key iGaming client relationships, ensuring strong commercial performance and long-term partnership growth. Lead, coach, and develop a high-performing Account Management team while defining account segmentation, customer success strategies, and commercial playbooks. Create processes to monitor client performance, manage workstreams, and ensure clear communication across stakeholders. Identify additional revenue opportunities by cross-selling and upselling Sportradar's iGaming products and services. Oversee relationship management, commercial support, and service delivery for existing clients. Collaborate closely with product, sales, operations, and technology teams to support the continued growth of Sportradar's iGaming offering. Establish and monitor relevant KPIs to ensure delivery against client objectives and business targets. Provide client and market insights to internal product teams to support product improvements and future roadmap decisions.
Required Qualifications
- Extensive experience in commercial, sales, key account or account management roles within iGaming, betting, gaming or a related B2B technology environment
- Strong understanding of the iGaming ecosystem, including operators, platforms, content, regulation and market dynamics
- Strong analytical mindset with experience managing KPIs and commercial performance
- Proven commercial leadership experience with the ability to build, manage and grow long-term client relationships
- Experience leading and scaling Account Management or Customer Success teams
- Growth mindset with strong proactivity, commercial thinking and the ability to identify new business opportunities
- Excellent business English skills
- Willingness to travel for internal and client meetings according to company travel policies
- Role based in London, Vienna or Ljubljana
- Office-first business operating on a hybrid model, with team members working in the office four days a week
Desired Qualifications
- Any other language considered a plus
- Passionate about sports and casino products
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