Head Golf Pro - PGA- LPGA

Manage the overall daily golf operation, including the golf shop, retail services, food and beverage areas, and driving range. Direct and work with managers and employees to ensure guest and employee satisfaction while maximizing the department's financial performance. Assist the Director of Golf in meetings with guests to obtain feedback on course quality, service levels, and overall satisfaction. Handle guest problems and complaints while empowering staff to provide excellent customer service. Assist with recruiting and hiring, participate in performance appraisals, and solicit employee feedback to address concerns. Adjust staffing levels to meet customer demand and budget expectations. Implement property safety awareness programs and ensure employees are cross-trained to support successful daily operations.