Head Concierge
On-site · Sydney, New South Wales, Australia
Sydney, New South Wales, AustraliaOn-siteFull TimeSenior LevelNot SpecifiedUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Job Summary
Head Concierge leads the Concierge team to elevate guest service and experiences, guiding onboarding for new team members, maintaining a positive can-do atmosphere, and coordinating transport, luggage, parking and valet services while addressing guest concerns. This role emphasizes leadership, multi-tasking under pressure, and delivering unforgettable service experiences aligned with Accor’s Heartist culture and hospitality vision.
Required Qualifications
- Experience as a Concierge
- leadership experience
- ability to manage rotating roster
- flexible rotating roster including evening, weekend and public holiday shifts
- ability to foster genuine connections with guests
- strong problem solving and guest-service orientation
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