HCVR Security Officer - Level 1 (Full Time; Third Shift)

Job Summary

Required Qualifications

• •High school diploma or GED
• •C.A.R.E certification training and pass the CARE test
• •Must enter department as a Trainee/ Level 1 position and successfully completed all those duties and responsibilities
• •Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• •Complete knowledge of all internal controls
• •Complete knowledge of all emergency procedures
• •Excellent attendance in previous positions
• •Willing to learn and be adaptable
• •Attention to detail/observant
• •Comfortable under surveillance
• •Neat, professional appearance with excellent personal hygiene
• •Must be able to lift, carry, push, and/or pull up to 100 pounds
• •Must be physically capable of performing MACH Controlled Force Tactical Training
• •Must be able to be on feet/stand/sit for an 8-hour shift
• •Must be able to stoop, bend, reach, kneel, twist, climb and grasp items
• •Must be able to operate in mentally and physically stressful situations
• •Must be able to respond to visual and aural cues
• •Must be able to read, write, speak and understand English
• •Must be able to maneuver in all areas of the casino and hotel
• •Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• •Must be able to work a flexible schedule including weekends, evenings and holidays
• •Must possess and maintain a valid driver's license and meet company driver eligibility requirements, including fewer than three moving violations and fewer than three accidents within the past three years, and no disqualifying driving-related incidents within the past three years, including suspension of driving privileges, DUI/DWI convictions, reckless driving convictions, two or more speeding violations exceeding 25 mph over the posted speed limit, or any citation for unlawful cell phone us...
• •CPR and First Aid Certified
• •Must obtain level two (2) Security Department for at least (3) months continuous employment
• •No more than (5) attendance points
• •No more than (1) minor (36.3) write up within a year
• •Must work one week on each shift within 6-month of becoming a level 3A
• •Employed in the Security Department for at least (1) year with continuous documented employment
• •Must demonstrate proficiency in report writing
• •Must complete 20 report
• •Must obtain a score of 90% average on quizzes/test
• •Must successfully pass the academy
• •Must pass a proficiency test on Level 1 officer responsibilities with a score of 90 or above
• •Must pass an Internal Control test with a score of 85 or above
• •Must pass a proficiency test on Level 2 officer responsibilities with a score of 90 or above
• •Must pass testing in handling difficult guests/situations with a score of 90 or above
• •No minors (36.3) write ups
• •Scored all top box if officer has been Spotlighted since reaching Level 2 officer status
• •Must have six months to one -ear previous customer experience
• •Must be able to resolve customer disputes professionally
• •Must be able to verify and escort Game Technicians
• •Must be able to retrieve and verify lost and found items
• •Must be able to direct traffic
• •Must be able to assist with valet parking
• •Must be able to file reports on safety, OSHA, lost and found, and any other incident of liability
• •Must be able to answer co-worker questions and know where to obtain additional information
• •Must be able to provide accurate information to supervisors (staffing needs, training needs, guests need)
• •Must be able to assist the supervisors in understanding the Security officer perspective
• •Must be able to complete special projects in timely fashion
• •Must be able to produce reports in spreadsheet analysis format as needed
• •Must be able to operate eviction database
• •Must be able to handle difficult situations/guests well
• •Must be able to role model in providing great customer service to our players
• •Must be able to learn and greet guests by name and build relationships with guests
• •Must be able to seek coaching from supervisors to improve performance
• •Must be able to step up in emergency situations and lead team through the proper emergency procedures
• •Must be able to sponsor new hires during orientation period (knowledge of 10 codes, internals, regulations, positions of posts, etc as needed)
• •Must be able to demonstrate consistent support of Management and Company decisions
• •Must be able to exhibit sound decision-making with emphasis on motivating team and maintaining high morale
• •Must be able to be a participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
• •Must be able to demonstrate a high level of guest service skills
• •Must be able to demonstrate a high level of guest service skills
• •Must be able to demonstrate consistent support of Management and Company decisions
• •Must be able to be knowledgeable of all departmental policies/procedures
• •Must be able to be an expert of the Internal Controls as set forth by the TGC
• •Must be able to adhere to regulatory departmental and company policies/procedures in an ethical manner
• •Must be able to demonstrate advanced proficiency in Level 1 duties
• •Must be able to demonstrate advanced proficiency in all technical skills and Level 1 & 2 duties
• •Must be able to successfully pass a proficiency test on Level 2 officer responsibilities with a score of 90 or above
• •Must be able to pass an Internal Control test with a score of 90 or above
• •Must be able to pass testing in handling difficult guests/situations with a score of 90 or above
• •Must be able to have no more than (5) attendance points
• •Must be able to have no minors (36.3) write ups
• •Must be able to score all top box if officer has been Spotlighted since reaching Level 2 officer status
• •Must be able to have a successful rating on last performance appraisal
• •Must be able to have a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
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• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal
• •Must be able to obtain a successful rating on last performance appraisal
• •Must be able to obtain a highly successful rating on last performance appraisal