HCVR Front Desk Clerk-Level I (Full Time; Varied Shift)
On-siteMurphy, North Carolina, United States
Murphy, North Carolina, United StatesOn-siteFull TimeSenior LevelServicesLarge
Full TimeSenior LevelLargeServices
Job Summary
Check guests in and out, process reservations, and handle inquiries while maintaining high standards of courtesy and professionalism. Resolve guest complaints, manage billing and comps, and troubleshoot in-room issues to ensure maximum satisfaction. Balance daily drawers, complete nightly audits and reports, and assist with VIP services, kiosk operations, and satellite area check-ins. Work the sunrise shift with flexible hours including weekends and holidays.
Required Qualifications
- High school diploma or GED
- Excellent interpersonal and communication skills
- Demonstrated ability to work with Team Members and guests
- Knowledge of all areas of providing excellent guest service
- Excellent oral and written communication skills
- Strong interpersonal skills
- Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
- Self-starter must work without close supervision
- Ability to handle multiple priorities in a fast-paced environment
- Neat, well-groomed appearance with excellent personal hygiene
- Knowledge of LMS
- Knowledge of CMS
- Knowledge of HotSOS
- Knowledge of Harrah's Cherokee Casino employment policies
- Must be able to stoop, bend, reach, kneel, twist, and grip items
- Must be able to respond to visual and aural cues
- Must be able to read, write, speak, and understand English
- Must be able to work in a small, shared office space
- Must be able to make rational decisions when handling Team Members and guests
- Must be able to operate in mentally and physically stressful situations
- Must be able to lift 25 pounds and carry 5 pounds
- Must be physically mobile with reasonable accommodations
- Must have manual dexterity and coordination to operate office equipment, computers, fax machines, and photocopiers
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds, and air quality, including secondhand smoke
- Must be able to work a flexible schedule, including weekends, evenings, and holidays
- Must be able to work the sunrise shift as their primary shift
- Must be able to complete the Night Audit Checklist and all the technical components associated
- Must be able to complete the nightly Flash Report
- Must be able to walk a guest to an off-site property if needed due to an overbook status
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