HCM Payroll Specialist
$56,160–$62,400 year
On-siteRoyersford, Pennsylvania, United States
Job Summary
Process payrolls with high accuracy and manage client relationships via phone and email. Investigate and resolve high-volume client inquiries while anticipating additional needs, then coordinate with internal staff to utilize best practices for issue resolution. Enter relevant contact details into the CRM system to ensure quality data for retention efforts. Become proficient assisting clients with additional modules including Time & Attendance, HRIS, Onboarding, and Journal Entries. Actively engage in continuous learning to enhance system knowledge and stay updated on legislation. In-office position in Royersford, PA with a work day ending at 1:30 PM Fridays.
Required Qualifications
- Minimum of 3 years of working in a client service/customer service environment
- Experience with a web-based operating system such as iSolved
- Excellent analytical and time management skills
- Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
- Excellent communication skills (both verbal and written) for a professional client-facing experience
- Proficient using Microsoft Office
- Highly motivated individual that is a self-starter in a fast-paced environment that is continually changing
- Associates Degree
- In office position located in Royersford, PA
Desired Qualifications
- FPC, CPP and/or SHRM certifications preferred but not required
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