HCM Payroll Account Manager
$47,840,000–$58,240,000 year
HybridClifton Park, New York, United States
Job Summary
Manage and maintain strong relationships with a portfolio of business clients while processing payroll accurately and providing proactive support. Configure payroll components including earnings, deductions, garnishments, and levies; research and resolve payroll, tax, HR, and system-related questions. Guide clients through payroll, HR, time & labor, and HCM software functionality, partnering with the Implementation team for smooth onboarding. Identify opportunities to maximize product value and document interactions to drive process improvements. Represent GTM professionally to ensure high client satisfaction and retention. This role requires onsite presence in the Albany, NY area (with remote options in select states), full-time employment, and FPC or CPP certification preferred.
Required Qualifications
- Bachelor's degree or equivalent combination of education and business experience
- Previous experience supporting clients using an HCM or payroll platform
- Experience processing payroll for multiple clients
- FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional)
- Experience with the isolved platform
- Outstanding customer service and relationship-building skills
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to learn complex payroll and HCM systems quickly
- Exceptional attention to detail and accuracy
- Strong organizational and time management skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Working knowledge of payroll, payroll taxes, HR, benefits administration, workers' compensation, and unemployment management
- Collaborative mindset with a commitment to delivering outstanding client experiences
- Maintains a positive, professional, and dependable attitude
- Builds trust with clients through responsiveness and follow-through
- Takes ownership of challenges and works toward solutions
- Thrives in a collaborative, team-oriented environment
- Is adaptable and enjoys learning new technology
- Consistently delivers exceptional client service
- Location: We are seeking an onsite team member in the Albany, NY area whenever possible. For exceptional candidates, we are open to remote employment for individuals residing in AZ, FL, GA, ID, IL, MA, MD, MN, MO, NC, OH, PA, SC, TX, VA, WY or other locations within New York State (outside of New York City).
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