HCM Implementation Consultant
On-siteToronto, England, United Kingdom of Great Britain and Northern Ireland
Job Summary
Document and validate customer HCM business requirements, map them to Dayforce functionality, and configure solutions to meet documented needs. Support solution design activities, facilitate workshops, and produce design documents while collaborating with Senior Consultants to deliver project milestones. Set up exports to EMEA payroll partners, liaise with third-party platforms for integration, and drive resolution during testing cycles. Contribute to internal knowledge repositories, document lessons learned, and participate in continuing education sessions to stay current with product enhancements.
Required Qualifications
- 2+ years of experience in human capital management application consulting, HRIS implementation, or a related customer-facing software consulting role
- Strong understanding of business processes within Human Capital Management, Workforce Management, Payroll, or HR systems
- Familiarity with relational database concepts and exposure to SQL, XML, and/or XSLT
- Familiarity with web services technologies such as RESTful APIs
- Experience working with software in a SaaS (Software as a Service) / Cloud computing environment
- Experience with one or more of the following applications: Dayforce (preferred), Workday, SalesForce.com, SAP, PeopleSoft, Kronos, Workbrain/Infor, Oracle HR/Payroll, Sage
- Strong customer relationship management skills and business acumen
- Ability to support medium-to-large scale implementations while managing assigned workstreams and deliverables
- Proven ability to manage multiple priorities in a fast-paced environment
- Strong analytical and problem-solving skills with attention to detail
- Ability to collaborate effectively with cross-functional teams and contribute to solution design and configuration activities
- Experience supporting testing, troubleshooting, and issue resolution during implementations
- Strong communication and presentation skills with the ability to build trust with clients and internal stakeholders
- Ability to travel internationally and work on client site
Desired Qualifications
- Hands-on experience with HR, Workforce Management, Payroll, or Integration implementations within a cloud-based HCM platform
- Experience contributing to software implementation projects in a client-facing consulting role
- Experience working with global payroll partners and global stakeholders
- Understanding of core payroll processing principles (e.g. pay calendars, bank files, general ledgers – no legislative knowledge required)
- Strong solution-oriented mindset with the ability to recommend practical configurations aligned to customer needs
- Ability to build strong customer relationships and support successful project outcomes
- Proven ability to work independently while collaborating effectively within a project team
- Strong systems thinking and problem-solving capabilities, with the ability to connect business processes and technical solutions
- Experience identifying project risks and escalating issues appropriately
- Demonstrated curiosity and willingness to continuously learn new products, functionality, and implementation best practices
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