Hardware Support Technician, Supervisor
$66,120–$104,400 year
On-siteMountain View Santa Clara County, California, United States
Job Summary
Direct subordinates to complete tasks using established guidelines, procedures, and policies while monitoring daily operations of a unit or sub-unit. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products. Perform on-site analysis, diagnosis, and resolution of complex PC problems, recommending and implementing corrective hardware solutions including off-site repair as needed. Accurately document instances of hardware failure, repair, installation, and removal to assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. Provide end user training and assistance where required to deliver necessary PC service levels. This supervisor role offers a salary range of $66,120.00 - $104,400.00 USD. Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered.
Required Qualifications
- High school diploma or general education degree (GED)
- 5 to 8 years' related experience and/or training
- Equivalent combination of education and experience
- Immediate supervision to a unit or group of employees
- Assigning tasks
- Checking work at frequent intervals
- Maintaining schedules
- Hands-on hardware troubleshooting experience
- Ability to operate tools, components, and peripheral accessories
- Ability to read and understand technical manuals, procedural documentation, and guides
- Ability to conduct research into PC issues and products as required
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills
- Ability to present ideas in user-friendly language
- Understanding of the organization's goals and objectives
- Self motivated and directed
- Strong attention to detail
- Analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to work in a team-oriented, collaborative environment
- Strong customer-service orientation
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
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