Harbor Plaza Assistant Store Manager-1
On-siteSan Juan, San Juan, Puerto Rico
Job Summary
Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives while monitoring KPIs and adjusting strategies as needed. Deliver exceptional customer experiences by resolving issues promptly and acting as a brand ambassador in-store and in the community. Lead and develop team members through recruitment, onboarding, coaching, and fostering a collaborative culture aligned with the brand vision. Oversee operational excellence including compliance with policies, scheduling, payroll, loss prevention, and visual merchandising standards. Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams. Ability to work a flexible schedule including nights, weekends, and peak seasons.
Required Qualifications
- 1 + years of leadership experience in retail or service industries
- Strong customer focus
- Ability to thrive in a fast-paced environment
- Proven ability to inspire and motivate teams to exceed performance standards
- Excellent communication, problem-solving, and conflict resolution skills
- Proficiency in Microsoft Office and retail systems
- Knowledge of omni-channel services and clienteling strategies
- Ability to work in a fast-paced environment
- Strong English language proficiency
- Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays)
- Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom
Desired Qualifications
- luxury/fashion background
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