Halo Analyst
$150,000–$200,000 year
On-siteJammu, Jammu and Kashmir, India
Jammu, Jammu and Kashmir, IndiaOn-siteFull Time$150,000–$200,000 year
Full Time
Job Summary
Champion and evolve the Halo PSA platform by defining the roadmap, prioritizing features, and driving automation and AI adoption to reduce manual ticket handling. Lead initiatives for intelligent ticket routing and full triage automation while collaborating with external specialists to ensure efficiency and scalability. Work alongside Service Desk, Operations, and Service Management to embed improvements into daily workflows and maintain continuous platform governance. Deliver measurable cost reductions and embed AI features into core service operations rather than treating them as bolt-ons.
Required Qualifications
- Strong experience with Halo PSA or comparable ITSM platforms (4 years min)
- Proven experience delivering automation and workflow optimisation
- Strong understanding of AI-driven service management capabilities
- Ability to lead platform direction without being the sole technical implementer
- Excellent stakeholder management and communication skills
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