H.O.P.E. Program -Case Manager
On-siteDallas, Texas, United States
Job Summary
Serve as the primary point of contact for H.O.P.E. Program participants, providing ongoing support, advocacy, engagement, and care coordination throughout program participation. Conduct comprehensive behavioral health, psychosocial, and resource assessments to identify participant strengths, needs, barriers, and recovery goals. Develop, implement, monitor, and update individualized, person-centered service and recovery plans that support treatment participation and successful completion of program requirements. Utilize Motivational Interviewing, strengths-based practices, trauma-informed care, and crisis intervention techniques to promote engagement, accountability, behavior change, and recovery. Maintain regular contact with participants through office visits, telephone contacts, community visits, and collateral contacts as appropriate. Coordinate behavioral health treatment, substance use treatment, psychiatric services, medical care, medication management, peer recovery support, and other community-based services. Facilitate referrals, coordinate appointments, monitor attendance, and follow up to ensure successful linkage with recommended services. Coordinate continuity of care during transitions between incarceration, residential treatment, outpatient treatment, hospitalization, community supervision, and recovery support services. Assist the multidisciplinary team in identifying appropriate incentives, therapeutic interventions, and graduated responses to participant behavior. Maintain accurate, objective, and timely documentation of assessments, participant contacts, referrals, service plans, treatment progress, outcomes, and program-related activities within the electronic health record. Maintain confidentiality in accordance with HIPAA, 42 CFR Part 2, agency policies, and program requirements. Attend Monday through Friday staffing meetings and specialty program sessions.
Required Qualifications
- Bachelor's Degree from an accredited college or university with a minimum of 30 credit hours in a social, behavioral, or human services field
- Two (2) years of experience providing case management, behavioral health services, substance use treatment services, or criminal justice services
- Valid Texas Driver License
- Reliable transportation
- TB Test completed within 30 days of hire
- CPR completed within 30 days of hire
- First Aid completed within 30 days of hire
- SAMA completed within 30 days of hire
- TAC web-based training
- Certified Community Behavioral Health Clinic (CCBHC) trainings completed within the first year of employment
- Knowledge of behavioral health, substance use disorders, co-occurring disorders, recovery support services, Social Drivers of Health, and community resources
- Knowledge and application of Trauma-Informed Care, Harm Reduction, Motivational Interviewing, Recovery-Oriented Systems of Care, and Person-Centered Planning
- Strong verbal, written, and interpersonal communication skills with the ability to build rapport, maintain professional boundaries, and effectively engage justice-involved individuals
- Ability to collaborate effectively with multidisciplinary teams, criminal justice partners, treatment providers, and community agencies
- Strong advocacy skills with the ability to identify barriers, coordinate services, and promote recovery-oriented outcomes
- Demonstrates cultural humility, adaptability, resilience, professionalism, and respect for diverse populations
- Maintains accurate documentation and confidentiality in accordance with HIPAA, 42 CFR Part 2, agency policies, and program requirements
Desired Qualifications
- Master's Degree from an accredited college or university in Social Work, Counseling, Psychology, Behavioral Health, Criminal Justice, Public Health, or another related behavioral science field
- Experience working with Adult Specialty Courts
- Experience working with Mental Health Courts
- Experience working with Drug Courts
- Experience working with Behavioral Health Systems
- Experience working with Substance Use Treatment Programs
- Experience working with Justice-Involved Populations
- Experience working with Community Supervision
- Experience working with Co-occurring Disorders
- Qualified Mental Health Professional (QMHP)
- Licensed Master Social Worker (LMSW)
- Licensed Clinical Social Worker (LCSW)
- Licensed Professional Counselor Associate (LPC Associate)
- Licensed Professional Counselor (LPC)
- Certified Case Manager (CCM)
- Licensed Chemical Dependency Counselor (LCDC)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.