H&M Sales Advisor - White Oaks Mall
$32,240–$32,240 year
On-siteSpringfield, Illinois, United States
Job Summary
Provide excellent customer service by welcoming guests, guiding them through the store and OMNI experience, and actively promoting products, fashion trends, and the Customer Loyalty App. Manage garment operations including unpacking, refilling, steaming, and ensuring a clean sales floor and back of house. Maintain attractive merchandise displays, support opening and closing procedures, and uphold all health and safety guidelines. Engage in daily conversations to drive sales targets while representing the brand positively. Complete the full garment cycle from unpacking to care and ensure good stock levels through replenishment routines.
Required Qualifications
- Experience working with customer service in fashion, retail or other service-related industries
- You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented
- You should also enjoy working in a collaborative and dynamic environment
- You have sales experience working in a dynamic and collaborative environment that you can apply to your role
- You'll be passionate about fashion and everything we create in-store
- Motivated by giving customers a great experience
- Ability to effectively promote and sell our products to customers
- Willingness to engage and have conversations with customers to provide excellent service
- Guide customers through our fashion trends, stories & products in all areas of the store
- Use your product & fashion knowledge to share relevant information to customers
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
- Retain and share your service, fashion and store operations knowledge and skills with colleagues
- Give & receive feedback with your colleagues to learn, develop & support each other
- Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
Desired Qualifications
- Use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience
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