H&M Sales Advisor - Westroads Mall
$32,240–$32,240 year
On-siteOmaha, Nebraska, United States
Job Summary
Welcome and guide customers through the store and OMNI experience, actively promoting products, fashion trends, and the Customer Loyalty App. Engage in direct conversations to support sales targets while maintaining a clean, tidy sales floor and back of house. Complete the full garment cycle from unpacking to refill and care, operate fitting rooms and checkout areas per best practice, and ensure accurate stock levels through replenishment routines. Support store opening and closing procedures, uphold all health and safety guidelines, and contribute to visual merchandising and in-store tech services. Maintain up-to-date knowledge of fashion trends and competitors to share relevant information with clients.
Required Qualifications
- Experience working with customer service in fashion, retail or other service-related industries
- You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented
- You should also enjoy working in a collaborative and dynamic environment
- You have sales experience working in a dynamic and collaborative environment that you can apply to your role
- You'll be passionate about fashion and everything we create in-store
- Motivated by giving customers a great experience
- Ability to effectively promote and sell our products to customers
- Willingness to engage and have conversations with customers to provide excellent service
- Guide customers through our fashion trends, stories & products in all areas of the store
- Use your product & fashion knowledge to share relevant information to customers
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
- Support with commercial or operational actions to reach sales targets with store management team
- Retain and share your service, fashion and store operations knowledge and skills with colleagues
- Give & receive feedback with your colleagues to learn, develop & support each other
- Operate fitting room and checkout areas according to best practice & processes
- Ensure good stock levels with replenishment routines on sales floor
- Upkeep and follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
- Support with opening and closing of the store
- Following all H&S guidelines and legal requirements applicable to role and responsibilities
Desired Qualifications
- Use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience
- Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
- Representing yourself and the H&M brand positively during all customer interactions
- Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
- Contribute to a clean and tidy sales floor and back of house (including stockrooms)
- Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
- Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
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