H&M Sales Advisor - The Avenue Murfreesboro - Murfreesboro, TN
$31,200–$31,200 year
On-siteMurfreesboro, Tennessee, United States
Murfreesboro, Tennessee, United StatesOn-sitePart Time$31,200–$31,200 yearRetailEnterprise
Part TimeEnterpriseRetail
Job Summary
Welcome customers, guide them through fashion trends and products, and actively promote our loyalty app and sustainability initiatives. Provide direct support for garment refill, care, and presentation while maintaining a clean sales floor and back of house. Operate fitting rooms and checkout areas, ensure accurate stock levels, and support store opening and closing procedures. Uphold all health and safety guidelines and legal requirements while collaborating with the team to meet sales targets.
Required Qualifications
- Experience working with customer service in fashion, retail or other service-related industries
- You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented
- You should also enjoy working in a collaborative and dynamic environment
- You have sales experience working in a dynamic and collaborative environment that you can apply to your role
- You'll be passionate about fashion and everything we create in-store
- Motivated by giving customers a great experience
- Ability to effectively promote and sell our products to customers
- Willingness to engage and have conversations with customers to provide excellent service
- Guide customers through our fashion trends, stories & products in all areas of the store
- Use your product & fashion knowledge to share relevant information to customers
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
- Retain and share your service, fashion and store operations knowledge and skills with colleagues
- Give & receive feedback with your colleagues to learn, develop & support each other
- Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
- Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
Desired Qualifications
- Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
- Representing yourself and the H&M brand positively during all customer interactions
- Support with commercial or operational actions to reach sales targets with store management team
- Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
- Operate fitting room and checkout areas according to best practice & processes
- Contribute to a clean and tidy sales floor and back of house (including stockrooms)
- Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
- Ensure good stock levels with replenishment routines on sales floor
- Support with opening and closing of the store
- Following all H&S guidelines and legal requirements applicable to role and responsibilities
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