H&M Sales Advisor-Roosevelt Field Mall
$35,880–$35,880 year
On-siteGarden City, New York, United States
Job Summary
Welcome and guide customers through the store and OMNI experience, actively promoting products, fashion trends, and the Hello Member loyalty app. Support commercial actions to reach sales targets while maintaining a clean sales floor, back of house, and attractive merchandise displays. Complete the full garment cycle from unpacking and refill to steaming, operate fitting rooms and checkout areas, and manage stock levels with replenishment routines. Support opening and closing procedures, uphold H&S guidelines, and share operational knowledge with colleagues. Maintain up-to-date awareness of the fashion scene and in-store tech services like Click & Collect.
Required Qualifications
- Experience working with customer service in fashion, retail or other service-related industries
- You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented
- You should also enjoy working in a collaborative and dynamic environment
- You have sales experience working in a dynamic and collaborative environment that you can apply to your role
- You'll be passionate about fashion and everything we create in-store
- Motivated by giving customers a great experience
- Ability to effectively promote and sell our products to customers
- Willingness to engage and have conversations with customers to provide excellent service
- Guide customers through our fashion trends, stories & products in all areas of the store
- Use your product & fashion knowledge to share relevant information to customers
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
- Retain and share your service, fashion and store operations knowledge and skills with colleagues
- Give & receive feedback with your colleagues to learn, develop & support each other
- Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
Desired Qualifications
- Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
- Representing yourself and the H&M brand positively during all customer interactions
- Support with commercial or operational actions to reach sales targets with store management team
- Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
- Ensure good stock levels with replenishment routines on sales floor
- Support with opening and closing of the store
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