H&M Sales Advisor
$32,760–$32,760 year
On-siteAurora, Colorado, United States
Job Summary
Provide excellent customer service by welcoming and guiding shoppers through the store and OMNI experience to actively sell products. Use fashion and product knowledge to promote trends, stories, and our Customer Loyalty App while representing the brand positively. Manage garment refill, care, and presentation to maintain a clean sales floor and back of house, ensuring good stock levels and attractive merchandise displays. Operate fitting rooms and checkout areas per best practices, support opening and closing procedures, and uphold all H&S and legal requirements. Engage in team feedback and follow onboarding trainings to develop skills and support colleagues.
Required Qualifications
- Experience working with customer service in fashion, retail or other service-related industries
- You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented
- You should also enjoy working in a collaborative and dynamic environment
- You have sales experience working in a dynamic and collaborative environment that you can apply to your role
- You'll be passionate about fashion and everything we create in-store
- Motivated by giving customers a great experience
- Ability to effectively promote and sell our products to customers
- Willingness to engage and have conversations with customers to provide excellent service
- Guide customers through our fashion trends, stories & products in all areas of the store
- Use your product & fashion knowledge to share relevant information to customers
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
- Support with commercial or operational actions to reach sales targets with store management team
- Retain and share your service, fashion and store operations knowledge and skills with colleagues
- Give & receive feedback with your colleagues to learn, develop & support each other
- Operate fitting room and checkout areas according to best practice & processes
- Ensure good stock levels with replenishment routines on sales floor
- Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
- Support with opening and closing of the store
- Following all H&S guidelines and legal requirements applicable to role and responsibilities
Desired Qualifications
- Use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience
- Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
- Representing yourself and the H&M brand positively during all customer interactions
- Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
- Contribute to a clean and tidy sales floor and back of house (including stockrooms)
- Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
- Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
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