H&M Sales Advisor

Job Summary

Required Qualifications

• •Experience working with customer service in fashion, retail or other service-related industries
• •You have sales experience working in a dynamic and collaborative environment that you can apply to your role
• •You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented
• •You should also enjoy working in a collaborative and dynamic environment
• •You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• •You will have access to a large global talent community, where career growth and aspirations have no limits
• •We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
• •You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
• •We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe
• •All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online
• •Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound
• •In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP
• •You can read more about our H&M Incentive Program here
• •We are committed to providing reasonable accommodations for applicants with disabilities
• •If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question
• •We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions within some of our stores
• •Maki is not an automated decision-making tool
• •Rather, it is a tool that uses an AI-created avatar to present to you a set of multiple-choice questions
• •These questions are prepared by the H&M hiring team to assess candidates' ability to perform the duties of the position for which they are applying
• •The assessment calculates your total score based on predefined point values provided by our H&M team
• •The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage
• •Doing the assessment is optional
• •If you choose to complete the assessment, your score will be one factor that the hiring team considers
• •If you have any difficulties or concerns with the online assessment method, you can request an alternative method of assessment by contacting recruitment_support@hm.com
• •Choosing an alternative method will not affect your chances of being considered for the position
• •nor does any assessment method provide an advantage or disadvantage in the selection process
• •You will have the opportunity to provide optional feedback immediately after the assessment
• •you may always ask questions
• •When you take the assessment, we collect your responses and use this information to evaluate your suitability for the role to which you have applied
• •The answers are saved in your applicant profile
• •We do not sell the information captured in the questionnaire and do not use any personal information to train any AI models
• •Our applicant tracking system provider has access to this information but is contractually prohibited from using it for any other purpose
• •For more information, please refer to our Cookie Notice
• •We retain this information for 3 years in your applicant file
• •use it as set forth in our Applicant Privacy Notice
• •For more information on how your personal data is processed by us, please refer to our Applicant Privacy Notice

Desired Qualifications

• •As a Sales Advisor, you'll be passionate about fashion and everything we create in-store
• •Motivated by giving customers a great experience
• •You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented
• •You should also enjoy working in a collaborative and dynamic environment
• •You have sales experience working in a dynamic and collaborative environment that you can apply to your role
• •Experience working with customer service in fashion, retail or other service-related industries
• •Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
• •Use your product & fashion knowledge to share relevant information to customers
• •Retain and share your service, fashion and store operations knowledge and skills with colleagues
• •Follow all procedures, routines, and legal requirements in all areas of the store
• •Give & receive feedback with your colleagues to learn, develop & support each other
• •Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
• •Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• •Operate fitting room and checkout areas according to best practice & processes
• •Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• •Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• •Ensure good stock levels with replenishment routines on sales floor
• •Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• •Support with opening and closing of the store
• •Following all H&S guidelines and legal requirements applicable to role and responsibilities
• •Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• •Willingness to engage and have conversations with customers to provide excellent service
• •Guide customers through our fashion trends, stories & products in all areas of the store
• •Ability to effectively promote and sell our products to customers
• •Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• •Representing yourself and the H&M brand positively during all customer interactions
• •Support with commercial or operational actions to reach sales targets with store management team
• •Provide excellent customer service
• •Willingness to engage and have conversations with customers to provide excellent service
• •Guide customers through our fashion trends, stories & products in all areas of the store
• •Ability to effectively promote and sell our products to customers
• •Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• •Representing yourself and the H&M brand positively during all customer interactions
• •Support with commercial or operational actions to reach sales targets with store management team
• •Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
• •Use your product & fashion knowledge to share relevant information to customers
• •Retain and share your service, fashion and store operations knowledge and skills with colleagues
• •Follow all procedures, routines, and legal requirements in all areas of the store
• •Give & receive feedback with your colleagues to learn, develop & support each other
• •Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
• •Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• •Operate fitting room and checkout areas according to best practice & processes
• •Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• •Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• •Ensure good stock levels with replenishment routines on sales floor
• •Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• •Support with opening and closing of the store
• •Following all H&S guidelines and legal requirements applicable to role and responsibilities