H&M Sales Advisor - Gaffney Outlet Marketplace

Job Summary

Required Qualifications

• •Experience working with customer service in fashion, retail or other service-related industries
• •You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented
• •You should also enjoy working in a collaborative and dynamic environment
• •You have sales experience working in a dynamic and collaborative environment that you can apply to your role
• •You'll be passionate about fashion and everything we create in-store
• •Motivated by giving customers a great experience
• •Willingness to engage and have conversations with customers to provide excellent service
• •Ability to effectively promote and sell our products to customers
• •Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
• •Use your product & fashion knowledge to share relevant information to customers
• •Support with commercial or operational actions to reach sales targets with store management team
• •Operate fitting room and checkout areas according to best practice & processes
• •Ensure good stock levels with replenishment routines on sales floor
• •Upkeep and follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• •Support with opening and closing of the store
• •Following all H&S guidelines and legal requirements applicable to role and responsibilities
• •Follow all procedures, routines, and legal requirements in all areas of the store
• •Give & receive feedback with your colleagues to learn, develop & support each other
• •Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
• •Retain and share your service, fashion and store operations knowledge and skills with colleagues
• •Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• •Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• •Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• •Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• •Representing yourself and the H&M brand positively during all customer interactions
• •Guide customers through our fashion trends, stories & products in all areas of the store
• •Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• •Work closely with the rest of your store team to deliver an excellent customer experience
• •Use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience
• •Work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house
• •Provide our customers with support & guidance
• •Welcome & guide customers through your store
• •Actively sell our products
• •Provide our customers with all the relevant information they need for the best experience
• •Deliver an excellent customer experience

Desired Qualifications

• •You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• •You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
• •You'll have access to a large global talent community, where career growth and aspirations have no limits
• •We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
• •We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• •We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• •We are an inclusive company where you're encouraged to be yourself at work
• •You'll have access to a large global talent community, where career growth and aspirations have no limits
• •We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
• •You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
• •You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues