H&M Sales Advisor - Dartmouth Mall
$34,320–$34,320 year
On-siteRussells Mills, Massachusetts, United States
Russells Mills, Massachusetts, United StatesOn-sitePart Time$34,320–$34,320 yearRetailEnterprise
Part TimeEnterpriseRetail
Job Summary
Welcome and guide customers through the store and OMNI experience, actively promoting products, fashion trends, and the Customer Loyalty App while supporting sales targets. Manage the full garment cycle from unpacking and refill to steaming and care, maintaining a clean sales floor and back of house. Operate fitting rooms and checkout areas per best practices, ensure good stock levels, and support store opening and closing procedures. Uphold all H&S guidelines and legal requirements while collaborating with the team to deliver an excellent customer experience.
Required Qualifications
- Experience working with customer service in fashion, retail or other service-related industries
- You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented
- You should also enjoy working in a collaborative and dynamic environment
- You have sales experience working in a dynamic and collaborative environment that you can apply to your role
- You'll be passionate about fashion and everything we create in-store
- Motivated by giving customers a great experience
- Ability to effectively promote and sell our products to customers
- Willingness to engage and have conversations with customers to provide excellent service
- Guide customers through our fashion trends, stories & products in all areas of the store
- Use your product & fashion knowledge to share relevant information to customers
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
- Support with commercial or operational actions to reach sales targets with store management team
- Operate fitting room and checkout areas according to best practice & processes
- Ensure good stock levels with replenishment routines on sales floor
- Upkeep and follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
- Support with opening and closing of the store
- Following all H&S guidelines and legal requirements applicable to role and responsibilities
- Follow all procedures, routines, and legal requirements in all areas of the store
- Give & receive feedback with your colleagues to learn, develop & support each other
- Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
- Retain and share your service, fashion and store operations knowledge and skills with colleagues
- Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
- Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
- Contribute to a clean and tidy sales floor and back of house (including stockrooms)
- Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
- Representing yourself and the H&M brand positively during all customer interactions
- Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Desired Qualifications
- You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
- You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
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