H&M Sales Advisor - Colonie Center
$34,320–$34,320 year
On-siteColonie, New York, United States
Colonie, New York, United StatesOn-sitePart Time$34,320–$34,320 yearRetailEnterprise
Part TimeEnterpriseRetail
Job Summary
Welcome and guide customers through the store and OMNI experience, actively engaging them in conversations about fashion trends, stories, and products to promote sales. Support customers with garment care, refill, and presentation while maintaining a clean sales floor and back of house. Operate fitting rooms and checkout areas, manage stock replenishment, and execute visual merchandising guidelines. Actively promote the Customer Loyalty App and sustainability initiatives, ensuring all H&S and legal requirements are followed.
Required Qualifications
- Experience working with customer service in fashion, retail or other service-related industries
- You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented
- You should also enjoy working in a collaborative and dynamic environment
- You have sales experience working in a dynamic and collaborative environment that you can apply to your role
- You'll be passionate about fashion and everything we create in-store
- Motivated by giving customers a great experience
- Ability to effectively promote and sell our products to customers
- Willingness to engage and have conversations with customers to provide excellent service
- Guide customers through our fashion trends, stories & products in all areas of the store
- Use your product & fashion knowledge to share relevant information to customers
- Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
- You should also be able to retain and share your service, fashion and store operations knowledge and skills with colleagues
- You should also be able to give & receive feedback with your colleagues to learn, develop & support each other
- You should also be able to participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
- You should also be able to follow all procedures, routines, and legal requirements in all areas of the store
- You should also be able to support with commercial or operational actions to reach sales targets with store management team
- You should also be able to contribute to a clean and tidy sales floor and back of house (including stockrooms)
- You should also be able to support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
- You should also be able to ensure good stock levels with replenishment routines on sales floor
- You should also be able to upkeep and follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
- You should also be able to support with opening and closing of the store
- You should also be able to follow all H&S guidelines and legal requirements applicable to role and responsibilities
Desired Qualifications
- Use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience
- Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
- Representing yourself and the H&M brand positively during all customer interactions
- You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
- You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
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