H&M Department Supervisor - Alexandria, VA

Department Supervisor at H&M in Alexandria, VA responsible for supporting Sales and Profit goals and delivering the Best Customer Experience in the department and store. Executes visual and commercial curation per global guidelines; acts with the H&M brand positively in customer interactions; identifies opportunities with the Department Manager; ensures customer service and active promotion of products; promotes the Hello Member loyalty app and in-store sustainability initiatives; ensures proper fitting room, checkout, returns and exchanges routines; handles administrative routines for people and operations; stays up-to-date on fashion trends and product knowledge; develops and shares knowledge with the store team; collaborates with Visual Merchandiser; provides feedback and supports team development; communicates with colleagues regularly to motivate and inspire; ensures compliance with procedures, routines, and legal requirements; maintains store cleanliness, stock levels, and garment presentation; supports omni-services and in-store tech like InStore Care App, Click & Collect, and Smart Store; manages price signs and BOH areas; responsible for opening and closing the store daily. You are an ambitious, communicative, analytical, and achievement-oriented leader focused on customer-centric performance and teamwork. Benefits include comprehensive programs and employee discounts.