GUR|398|CAST - TSX CHAT|15-Jun-26
Hybrid · New Delhi, Delhi, India
Job Summary
General Customer Service role covering post-sale support across multiple sub-families, including Remote Customer Service via phone, online chat, or text and Distribution Center Customer Service in walk-in or distribution-center settings. Responsibilities include acting as liaison between customers and internal teams, providing both technical and non-technical support, solving routine issues with moderate supervision, and contributing to a service-oriented culture. Emphasis on delivering high-quality customer experiences through omnichannel support, with opportunities in on-site and work-at-home programs. Teleperformance highlights include a commitment to employee development, equal opportunity employment, and a focus on creating a positive, inclusive workplace. The role is part of a global digital business services company with extensive language capabilities and a focus on customer satisfaction.
Required Qualifications
- basic knowledge of job procedures and tools
- may require vocational or basic technical education
- moderate supervision
- ability to analyze and resolve customer issues
- experience with phone, chat, or text-based support preferred
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