Gun Customer Service and Gun Room Manager Support

Job Summary

Required Qualifications

• •high school diploma or general education degree (GED)
• •1-3 months of cashiering experience
• •21 years of age or older
• •Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation
• •Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
• •Ability to apply concepts of basic math, grammar, punctuation and spelling
• •Ability to read, write and comprehend simple instructions, short correspondence and memos
• •Demonstrate multitasking, organization, attention to detail and problem solving skills
• •Experience in Microsoft Office programs such as Word, Publisher, Excel and Google Docs
• •Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
• •Ability to complete basic mathematical equations
• •Ability to deal with problems involving several concrete variables in standardized situations
• •Must handle firearms safely and follow all ATF federal laws, including the daily checking and logging of Form 4473's
• •Assist with monthly gun reconciliations while complying with internal audits
• •Ability to execute technology-based processes for gun and/or suppressor transactions
• •Efficiently assists in the receiving shipments of firearms while maintaining an organized back stock
• •Collects payment in form of cash, check or credit from customers and able to provide accurate change when needed, and the transaction receipt
• •Record daily transactions from cash register to balance drawer by counting money at the beginning and end of each shift
• •Maintain orderly appearance of personal work space and surrounding areas
• •Assist in entering & processing NICS firearm background checks
• •Ability to carry multiple gun boxes up & down stairs
• •Walking multiple customers across the catwalk to the escalators
• •Ensure all paperwork for firearm sales including but not limited to form 4473, licensing, and background checks are completed accurately and thoroughly
• •Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine "Thank you"
• •Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• •Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• •Show respect and appreciation for others and Scheels
• •Arrive to work and meetings 10 minutes early
• •Genuine interest and action in helping others before yourself, regardless of recognition or reward
• •Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• •Ability to adapt to a changing work environment
• •Demonstrate pride and ownership of their work while meeting expected deadlines
• •Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Desired Qualifications

• •Excellent written and verbal communication skills
• •Promote the Scheels Visa Rewards card and be able to clearly explain all benefits