ガイダンス・コンサルタント (Guidance Consultant)
RemoteJapan
Job Summary
Conduct telephone and chat-based support by performing in-depth clinical assessments and coaching clients toward personalized wellness strategies that foster positive behavioral change. Refer clients to appropriate resources, including therapists and counselors, while maintaining accurate documentation of all interactions within the internal database system. Ensure adherence to departmental protocols, industry best practices, and strict medical confidentiality regulations. Exercise sound clinical judgment to resolve concerns promptly and collaborate with stakeholders to ensure continuity of care. Maintain up-to-date knowledge of emerging trends in behavioral health to continuously enhance service delivery.
Required Qualifications
- Master's degree or an equivalent graduate degree in Psychology, Social Work, Behavioral Health, or a related behavioral health field, issued by a recognized institution
- Where the applicable professional regulatory framework in the country or jurisdiction of employment recognizes a Bachelor's degree as the standard entry-level professional qualification for the relevant discipline, such a degree issued by a recognized institution—combined with relevant post-graduate experience—may be considered equivalent
- Candidates must meet all education and experience requirements for professional practice eligibility and/or for licensure or registration with the relevant regulatory authority in their jurisdiction of employment, where such registration or licensure is required by law or regulation
- Eligibility for professional practice and/or registration in the country of residence, in accordance with applicable national regulations
- Proficiency in the Microsoft Office Suite and client information systems
- Professional bilingual proficiency in English and Japanese
Desired Qualifications
- Recognized credentials or certifications in health or wellness coaching
- Practical experience in multicultural or international environments
- Ability to demonstrate high levels of empathy, active listening, and coaching skills to provide client-centered support
- Appropriate clinical judgment and the ability to manage and respond to high-risk or crisis situations
- Excellent communication skills and a high service orientation
- Ability to effectively multitask in a rapidly changing environment using critical thinking, along with high professionalism, integrity, and cultural sensitivity
- Ability to handle confidential information carefully and adhere to confidentiality obligations
- Multitasking and critical thinking abilities to address high-risk or crisis situations, in addition to quick response capabilities, initiative, and a positive and professional attitude
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