Guest Services Team Member | Part-Time | Charleston Coliseum and Convention Center
$23,400–$26,000 year
On-siteCharleston, West Virginia, United States
Job Summary
Greet guests upon arrival, verify tickets, and direct them to their seats while monitoring crowd flow to prevent congestion. Provide information on venue facilities and amenities, assist with special needs requests, and enforce venue policies regarding prohibited items and smoking areas. Respond quickly to emergencies such as evacuations or medical incidents, and coordinate with security, ticket takers, and concession workers to ensure smooth operations. Assist performers with seating arrangements and help with post-event clean-up and venue reset. This role requires strong communication skills and the ability to remain calm in high-pressure situations involving loud noises, frequent standing, and walking. Applications are accepted on an ongoing basis with no deadline.
Required Qualifications
- High School Diploma or G.E.D.
- 1 to 2 years of related experience
- Ability to follow instructions and work in a fast-paced environment
- Must have strong verbal and written communication skills
- Ability to handle stressful situations
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
- Extensive time spent with moderate to loud noises
- Frequent bending, standing for long periods of time and walking of the building
Desired Qualifications
- Previous experience in a customer service-based industry is preferred
- Previous experience within a sports, entertainment, or related field is preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.