Guest Services Team Member - Burlington Pickleball Complex
On-siteBurlington, North Carolina, United States
Job Summary
Greet members and guests, provide information and wayfinding, and assist with selling membership packages and court rentals. Deliver courteous service while maintaining confidentiality with guest and Team Member information. Resolve guest concerns professionally or direct them to the appropriate manager. Record waivers and event information, manage office supply inventory, and assist with opening, closing, and venue preparation procedures. Operate a computer to become proficient with membership and facility scheduling software platforms. Enforce venue policies and procedures while completing special projects, daily assignments, and other duties as assigned.
Required Qualifications
- Must be at least 18 years of age
- Possess a valid Driver's License
- Flexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance necessary
- Must be available to work weekends
- Must be able to lift 30 pounds waist high
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members
- Must work well with others
- Must take personal initiative for the betterment of the team and venue
- Commitment to the safety and well-being of others
Desired Qualifications
- Customer service experience preferred
- Experience with pickleball preferred
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