Guest Services Team Member- Bank of America Winter Village at Bryant Park
$35,360–$36,400,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Greet guests, provide wayfinding, and check in visitors while maintaining ticket information and confidentiality. Handle bag checks by taking and retrieving personal belongings, and resolve guest concerns or direct them to management. Manage skate rentals by passing out skates, returning them to racks, disinfecting equipment, and sharpening blades as needed. Complete daily cleaning tasks within the department and fill out bag check tickets. Work evenings, weekends, and holidays as a seasonal part-time role outdoors at the Winter Village at Bryant Park Ice Rink in New York City.
Required Qualifications
- Must be willing to test for Fire Guard Certification
- Must be 18 years old or older
- Must be available to work evenings, weekends, and holidays - No exceptions
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
- Must work well with others
- Must take personal initiative for the betterment of the team and venue
- Commitment to the safety and well-being of others
- Must be able to lift 20 pounds waist high
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