Guest Services - Switchboard Operator | Part Time
$56,326–$56,326 year
On-siteMelbourne, Victoria, Australia
Melbourne, Victoria, AustraliaOn-sitePart Time$56,326–$56,326 yearMid LevelHospitalityEnterprise
Part TimeMid LevelEnterpriseHospitality
Job Summary
Answer all incoming calls via the switchboard professionally and provide exceptional service by anticipating guest needs and responding promptly. Create genuine connections through active listening and empathy while handling complaints positively and escalating as required. Communicate effectively with Housekeeping, Food & Beverage, and other front office teams regarding room changes, dining bookings, and guest feedback during and after shifts. Participate in training programs to enhance skills and maintain organization across a 7-day roster including evenings, mornings, and weekends.
Required Qualifications
- An energetic, team-focused and can-do attitude
- Enthusiasm to connect with guests and to hear their story
- Exceptional communication skills both written and verbal
- High level of computer literacy
- Excellent attention to detail
- The ability to work across a 7 day roster - evenings, mornings and weekends
Desired Qualifications
- Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit this great city
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