Guest Services Supervisor, Luxury Private Island, Hiring Bonus, Housing
On-siteSummerland Key, Florida, United States
Summerland Key, Florida, United StatesOn-siteFull TimeStartup
Full TimeStartup
Job Summary
Supervise the daily operations of the front desk, concierge, beach attendant, and dockmaster while welcoming guests to ensure a positive check-in and check-out experience. Train, mentor, and evaluate guest services associates, create team member schedules, and handle guest complaints to resolve issues promptly. Monitor room availability, reservations, and occupancy levels, coordinate with housekeeping and maintenance, and maintain accurate guest records using the property management system. Prepare for daily line-up meetings, manage inventory control, and ensure compliance with hotel policies and safety regulations.
Required Qualifications
- Excellent communication skills
- Positive energy
- Attention to detail
- A 'can do' attitude
- Willingness to learn
- Hard-working
- Reliable team player
- Passion for hospitality
- Ability to set the example of service level expectations
- Ability to assist team members in learning and developing
- Ability to supervise the daily operations of the front desk, concierge, beach attendant and dockmaster
- Ability to welcome guests and ensure a positive check-in and check-out experience
- Ability to train, mentor, and evaluate guest services associates
- Ability to create team member schedules and ensure adequate shift coverage
- Ability to handle guest complaints and resolve issues promptly and professionally
- Ability to monitor room availability, reservations, and occupancy levels
- Ability to coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Ability to prepare for daily line up meetings
- Ability to perform inventory control
- Ability to ensure compliance with hotel policies, safety regulations, and service standards
- Ability to maintain accurate guest records using the hotel's property management system (HMS)
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