Guest Services Supervisor
On-siteArlington, Texas, United States
Arlington, Texas, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Oversee daily Front Office operations, leading the team to ensure smooth service delivery and uphold Loews service standards. Monitor guest feedback, resolve concerns promptly, and coordinate room assignments with housekeeping to meet guest preferences. Mentor team members, design training programs, and conduct audits to maintain accurate financial records and analyze performance metrics. Serve as the primary contact for inquiries, prepare reports for management, and handle emergencies to ensure guest and team safety. Requires varying schedules and long periods of standing.
Required Qualifications
- Minimum of two years guest service experience in hotel hospitality preferred
- Minimum one-year guest service leadership role preferred
- Experience with previous Property Management System, preferred
- Opera System
- Ability to stand for long periods of time required
Desired Qualifications
- Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
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