Guest Services Supervisor-Kona
On-siteKona, North Carolina, United States
Job Summary
Answer all inbound guest center calls covering sales, service, parts, and body shop inquiries while making outbound calls to invite guests, recall owners, and reschedule no-shows. Assist support staff with phone calls and training, and monitor production levels alongside the manager. Lead, coach, and mentor Guest Service Associates by overseeing recruiting, interviewing, hiring, and daily workflow to ensure policy compliance. Provide constructive performance evaluations and handle discipline or termination in accordance with company policy. Collaborate with manufacturer representatives to develop mutually beneficial relationships. Adhere to Tony Group standards including SMILE, GREET, HELP, THANK, and GOLD protocols. High School Diploma required with one year of related experience; previous automotive industry experience preferred.
Required Qualifications
- Strong phones skills
- Good verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent Customer service skills
- High School Diploma or equivalent
- 1 year of related experience and/or training
- Regularly required to sit for extended periods of time
- use hands to finger, handle, or feel
- talk or hear
- occasionally lift and/or move up to 10 pounds
- Specific vision abilities required by this job include close vision
Desired Qualifications
- Previous automotive industry experience
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