Guest Services Supervisor - (Half Moon Cay - Bahamas)
On-siteEleuthera, Commonwealth of The Bahamas
Job Summary
Oversee daily guest services operations at a Carnival Corporation destination, guiding staff through recruiting, training, and performance reviews while resolving guest inquiries and complaints with professionalism. Coordinate cross-departmental efforts to fulfill guest needs, monitor satisfaction metrics, and implement standard operating procedures to ensure consistent service excellence. Prepare reports on departmental performance and use data insights to drive operational improvements and corrective actions. This role supports the Guest Services Manager in fostering a collaborative environment that enhances guest experiences and aligns with organizational goals.
Required Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred or equivalent experience is required
- Minimum of 5 years of experience in guest services or hospitality management
- At least 2 years in a supervisory or leadership role
- Ability to communicate clearly and effectively in English, both spoken and written
- Must be physically fit, adaptable, and capable of working in both indoor and outdoor environments as required
- Ability to work in an outdoor environment as needed
- May need to stand for long periods of time
- Flexible to work in a fast-paced, dynamic setting with varying schedules, including evenings, weekends, and holidays
- Willingness to work different shifts
- May be requested to work a shift schedule while at any of the destinations
Desired Qualifications
- Proficiency in Microsoft Office and guest management or CRM software
- Budgeting, financial planning, and cost-control experience
- Demonstrated ability to manage daily operations, implement procedures, and maintain high service standards while balancing multiple priorities
- Experience in developing strategies to enhance guest satisfaction, drive revenue, and improve profitability through service excellence and promotions
- Detail-oriented with strong organizational and analytical abilities, including the capacity to interpret reports and identify performance improvements
- Previous experience in cruise, resort, or similar hospitality environments
- Additional education in Hospitality or a related field
- Additional language skills
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