Guest Services Supervisor - Front Desk
$42,224–$42,224 year
On-siteLondon, Ontario, Canada
Job Summary
Conduct front desk operations and provide attentive, courteous service to guests before arrival and throughout their stay while maximizing room revenue and occupancy. Lead the Front Desk team by recruiting, scheduling, managing performance, ensuring brand standard and SOP compliance, and delivering training. Execute administrative tasks and participate in department activities including upselling programs and reward enrollments. Work a rotating schedule covering shifts including days, evenings, weekends, and holidays, with occasional long hours. Requires minimum one year of hospitality experience and previous supervisory experience.
Required Qualifications
- Previous supervisory experience
- Ability to work long hours occasionally
- Excellent computer skills - MS Office
- Customer relationship management (CRM) software
- Organizational and time management skills
- Working a variety of different shifts, including days, evenings, weekends, and holidays
Desired Qualifications
- A minimum 1-year hospitality experience, preferred
- OPERA experience preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.