Guest Services Supervisor
$41,600–$41,600 year
On-siteKansas City, Missouri, United States
Job Summary
Supervise front desk agents to ensure efficient operations and excellent guest satisfaction while responding professionally to arriving, departing, and in-house guests. Monitor VIP and special requests, execute front desk computer systems, and manage message, package, and mail delivery. Oversee shift processes, resolve guest complaints quickly, and assist in training new hires and current associates. Maintain productivity levels at or above budgeted standards while adhering to brand standards, company policies, and emergency procedures. Participate in departmental meeting planning and execution to support team performance.
Required Qualifications
- High School Education
- relevant hotel experience
- ability to work well in stressful high pressure situations
- ability to handle guest objections and disputes to satisfactory results
- ability to show initiative in job performance
- ability to anticipate what needs to be done before it becomes a necessity
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