Guest Services Supervisor

Register and process guests upon arrival and departure while demonstrating telephone courtesy and professionalism. Supervise guest services operations, including recruitment, orientation, training, and scheduling. Maximize revenue and occupancy using appropriate selling techniques. Investigate complaints and initiate corrective action to maintain product and service quality standards. Review and approve billing accounts and department reporting. Maintain clean and professional appearances of public areas and the hotel office. Perform all duties of a Guest Services Representative and additional responsibilities as assigned by leadership.