Guest Services Representative - Recreation Center
$31,533–$45,240 year
On-siteGreeley, Colorado, United States
Job Summary
Greet guests in person, by phone, or electronically and provide information about facility programs, services, policies, events, and schedules. Register participants for classes, memberships, or programs using reservation software, handle payments, issue receipts, and perform cash handling or reconciliation duties. Maintain the front desk area, lobbies, and guest areas in a clean, orderly condition while monitoring entry and exit to ensure facility safety and access control compliance. Respond to guest feedback, concerns, or complaints, escalate issues when needed, and assist with setting up or preparing for programs or facility rentals. Maintain accurate logs, attendance records, and incident reports, and support administrative tasks including filing, data entry, and supply inventory. Occasional local travel within the County may be required.
Required Qualifications
- High school diploma or equivalent (GED)
- Possession of a valid driver's license
- Flexibility to work early mornings, weekdays, nights, weekends, evenings, and holidays
- Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 45 lbs
- Vision to perform physical activities, read computer keyboards, reference books, and other written documents
- Manual dexterity enough to complete daily work such as operate computer keyboards, drive and operate motor vehicles, and operate other office equipment, and complete paperwork
- Candidates must successfully complete all pre-employment screenings and employment eligibility verification
- Must complete a drug test
- Must complete a background and national sex offender search
- Must complete a motor vehicle record search
- Must complete a physical demands evaluation (for some positions)
Desired Qualifications
- One (1) year of customer service, front desk, or clerical experience
- Experience and knowledge of computer operations and use of software packages including Microsoft Office applications
- Spanish/English bilingual skills
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