Guest Services Representative | Part-Time | CFG Bank Arena
$42,640–$42,640 year
On-siteBaltimore, Maryland, United States
Job Summary
Provide consistent, world-class customer service throughout arena spaces by proactively welcoming guests, answering questions, and managing lines. Conduct pre-event walk-throughs to ensure safety and experience expectations, while performing thorough ticket checks and scans for valid entry into premium areas. Maintain clear pathways, respond to guest complaints, and assist with accommodations such as wheelchair escort services. Report suspicious activity and complete necessary paperwork. This role requires 70% event availability, flexible scheduling including weekends and holidays, and adherence to OVG policies. Candidates must be comfortable with loud noises, flashing lights, and fluctuating temperatures.
Required Qualifications
- 2+ years prior experience within a hospitality, sports, entertainment, or related field
- Must have 70% event availability commitment
- Must be able to work a flexible schedule inclusive of weekends, nights, and holidays
- Demonstrated ability to follow instructions and work in a fast-paced environment
- Must have strong verbal and written communication skills
- Comfortable with and self-empowered in managing conflict and responding to guest problems with a sense of urgency and professionalism
- Proactive self-starter and able to work collaboratively
- Extensive time spent with moderate to loud noises and exposure to flashing lights
- Frequent bending, standing for long periods of time, and extensive walking through the building
- Must be able to arrive at work in an appropriately furnished uniform, refrain from cellphone use in public spaces while on post, and remain on post until dismissed or relieved
Desired Qualifications
- Experience in a high-profile customer service-based industry is preferred
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