Guest Services Representative
$198,000–$204,000 year
On-siteMesa, Arizona, United States
Job Summary
Welcome and greet guests, manage check-ins and check-outs, and process reservations, charges, taxes, and pet fees. Serve as the primary resource for local information, resolve guest concerns, and handle telephone operations including messages and wake-up calls. Complete financial transactions, maintain front desk logs and night audit checklists, and conduct security inspections of floors and stairwells. Assist with laundry, common area cleaning, coffee preparation, and room cleaning when housekeeping is short. Promote the Stay Rewarded Loyalty Program and deliver guest supplies as needed. This role offers AM/PM flexible scheduling with a competitive pay range of $16.50 to $17.00 plus monthly bonus potential at My Place Hotel in Mesa, Arizona.
Required Qualifications
- Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications
- Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues
- Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization
- Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential
- Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records
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