Guest Services Representative
On-siteSt. Louis, Missouri, United States
Job Summary
Greet every guest with energy and professionalism to create a consistent, high-end client experience from arrival to departure. Manage the entire guest journey by checking guests in and out accurately, handling phone inquiries, and assisting with forms and questions. Schedule appointments and organize bookings to maximize efficiency, while recommending services, memberships, and retail products to drive sales and repeat visits. Complete opening and closing procedures, manage cash handling and gratuity distribution, and maintain a clean, organized spa environment through light cleaning and restocking duties. Handle multiple systems simultaneously while maintaining discretion and confidentiality.
Required Qualifications
- High school diploma or equivalent
- Ability to lift up to 50 lbs
- Flexible schedule, including evenings, weekends, and extended hours
Desired Qualifications
- 1–2+ years of experience in spa, salon, hospitality, customer service, or front desk roles
- Strong computer skills (POS systems, scheduling software, Microsoft/Google tools)
- Ability to type efficiently (40+ WPM)
- Comfortable handling multiple systems and tasks simultaneously
- Strong customer service skills with a true 'people-first' mindset
- Highly organized and detail-oriented
- Ability to multitask in a fast-paced environment
- Professional appearance and communication
- Reliable, punctual, and accountable
- Comfortable with sales, recommendations, and upselling
- Positive, energetic attitude with a team-first mindset
- Ability to maintain discretion and confidentiality
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