Guest Services Representative
On-siteLinthicum Heights, Maryland, United States
Job Summary
Pre-block guest rooms based on available floors, check guests in and out, and assign proper credentials while ensuring all financial and customer data is correct. Deliver VIP welcome amenities to guest rooms, assist with sales and upkeep of the retail outlet, and take reservations over the phone. Work with off-site hotels during oversell conditions, ensure front desk areas remain neat and tidy, and blog all relevant information on the Front Desk Daily Shift Blog in MS Teams. Assist with guest private functions as directed by OM. This role requires a minimum of two years of hotel front desk experience, high school diploma, and comfort with Microsoft Office and hospitality systems. Located at the Maritime Conference Center in New Orleans, this position offers a culture focused on respect, openness, and no drama, with over 80% of our customer base being repeat business.
Required Qualifications
- Minimum 2 years Hotel Front Desk Experience
- High School Diploma or equivalent
- Comfortable with Microsoft Office, Hospitality systems and POS systems
- Ability to lift packages up to 50 pounds
- Ability to walk quickly, and for long distances due to size of facility
- Assist with guest private functions as directed by OM
- Strong interpersonal and communication skills to be capable of providing quality service to hotel guests
- Personable and outgoing, pleasant phone demeanor
- Excellent customer service skills and ability to connect with guests positively
- Able to complete fire training and CPR courses
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