Guest Services Representative
On-siteAnderson, South Carolina, United States
Anderson, South Carolina, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Conduct front office functions by checking guests in and out, managing reservations, and handling bank deposits when the General Manager is absent. Ensure compliance with safety and security standards while addressing guest issues, life/safety concerns, and inspection violations. Maintain clean desk and office areas, manage multiple activities under time constraints, and travel to other properties or the bank as needed. Work long hours on a regular basis, including standing for up to eight-hour shifts, with Sundays off and no late shifts.
Required Qualifications
- Possess a valid driver's license, current auto insurance and a functioning automobile
- Ability to read, understand, interpret information found in a variety of reports and other internal hotel information
- Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.
- Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc.
- General computer proficiency
- Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments
- Ability to compose and express thoughts concisely to ensure effective communication
- Ability and flexibility to work long hours on a regular basis and as business conditions demand
- Ability to manage multiple activities often in stressful situations with time constraints
- Ability to use time management skills to effectively get task accomplished
- Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
- Must be able to lift and/or move up to 10 pounds
- Must be able to occasionally lift and/or move up to 25 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
- Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery
- Must be able to exchange accurate information in these situations
- Travel to other properties within the market and to the bank
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