Guest Services Representative
On-siteHigh Point, North Carolina, United States
Job Summary
Conduct front office operations by ensuring reservations are taken correctly, checking guests in and out efficiently, and handling all aspects of the desk when the General Manager is absent. Manage daily tasks including bank deposits, safety inspections, and addressing guest issues while maintaining a clean and neat property environment. Communicate professionally with guests and staff, report policy violations or concerns immediately to management, and utilize computer proficiency to handle administrative duties and cash balancing. Requires a valid driver's license, strong math skills for revenue calculations, and the ability to work long hours in a fast-paced setting.
Required Qualifications
- Possess a valid driver's license, current auto insurance and a functioning automobile
- Ability to read, understand, interpret information found in a variety of reports and other internal hotel information
- Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.
- Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc.
- General computer proficiency
- Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments
- Ability to compose and express thoughts concisely to ensure effective communication
- Ability and flexibility to work long hours on a regular basis and as business conditions demand
- Ability to manage multiple activities often in stressful situations with time constraints
- Ability to use time management skills to effectively get task accomplished
- Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
- Must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
- Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery
- Must be able to exchange accurate information in these situations
- Travel to other properties within the market and to the bank
- Must be able to remain in a stationary position 50% of the time
- Occasionally required to sit; climb, balance; stoop, kneel, crouch or crawl
- Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
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