Guest Services Representative I

Greet guests warmly and assist with check-in and check-out processes while answering questions and providing local information. Manage reservations, cancellations, and modifications as needed, ensuring guest requests are handled promptly and professionally. Handle guest complaints and issues with professionalism, working towards a resolution, and communicate effectively with other departments to meet guest needs. Maintain an organized front desk area and assist with other administrative duties. Requires a high school diploma, strong communication skills, and flexibility to work weekends, evenings, and holidays. Full-time role with 30-40 hours per week at Tru by Hilton Burlington in Burlington, NC.