Guest Services Representative

Guest Services Representative at BMW of McKinney responsible for welcoming guests, handling front-desk administrative duties for the sales department, and providing courteous, prompt service. Responsibilities include opening/closing Guest Services, answering and directing calls, taking messages, maintaining logs (desk, phone up, loaner, dealer plate, gas card), producing daily performance reports, greeting guests and families, ensuring a clean and welcoming environment, assisting with new-hire customer management training, maintaining CSI standards, complying with safety and company policies, and following timekeeping procedures. Requires effective communication with the Guest Services Manager, familiarity with dealership software, and proficiency in Microsoft Office. Regular attendance and adaptability to shift hours including evenings, weekends, and holidays are expected. Emphasizes core values of Servant Leadership, teamwork, integrity, customer enthusiasm, and continuous improvement.