Guest Services Representative Emergency Department

Greet, direct, and assist patients and guests to ensure seamless facility operations. Manage patient flow from entry to service areas while handling registration, vendor check-ins, facility tours, and notary acts. Serve as a liaison between families and staff, de-escalate difficult situations, and verify patient identifiers for routing. Coordinate shuttle transportation and manage business services like lost-and-found items and mail routing. Work a rotating schedule of four 10-hour days, either 9a-7:30p or 10:30a-9p, with weekends off as possible. Requires two years of customer service experience and proficiency in Epic and other office systems.