Guest Services Representative
On-siteNew Haven, Connecticut, United States
Job Summary
Conduct guest registration and check-out, manage room assignments for VIPS and repeat guests, and coordinate with Reservations, Sales, and Housekeeping to ensure seamless service. Answer all phone calls promptly, issue safety deposit boxes, and maintain strict adherence to key control and credit policies. Monitor room availability, review yield management data, and balance daily shift banks while assisting with concierge duties. Apply established hospitality standards including eye contact, polite conversation, and using the guest's name to ensure satisfaction. Maintain knowledge of local attractions and fire procedures, attend monthly department meetings, and submit lost and found reports as required.
Required Qualifications
- High school diploma or general education degree (GED)
- six months to one year related experience and/or training
- equivalent combination of education and experience
- valid ID
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ration, and percent and to draw and interpret bar graphs
- Ability to adjust focus
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