Guest Services Representative at KCI (Part-Time)
$44,304–$44,304 year
On-siteSeattle, Washington, United States
Seattle, Washington, United StatesOn-sitePart Time$44,304–$44,304 yearSmall
Part TimeSmall
Job Summary
Welcome skaters, check them in, and register for youth hockey, adult hockey, figure skating, and in-venue events. Sharpen skates, size rentals, and handle skate aids while cleaning and tidying the facility. Sell concessions and answer phone inquiries about programs. Report unsafe ice conditions and participate in required training. Support birthday parties and other events to provide safe, energetic experiences.
Required Qualifications
- Customer service experience
- Sales transaction management
- Strong verbal communication skills, with the ability to present and communicate with customers
- A high degree of personal integrity and consistently put the interests of the organization first
- Excellent communicator
- Passion for hospitality and customer service
- Able to work under pressure in a fast-paced environment
- Weekend shifts (Fridays, Saturdays, and Sundays) are required
- Must be able to work a flexible schedule
- Weekends, nights, and holidays required
- Frequent bending, lifting 15-20 pounds
- extensive walking through the building including inclines and stairs
- Position available for individuals 16+
Desired Qualifications
- Recreation facility or other customer service front desk experience
- Experience with youth sports
- Understanding of event and on-ice programming
- Work experience at an ice facility or other related sports complex
- Experience with sports scheduling software (preferably DAYSMART)
- If you know how to skate, candidate might also perform the Skate Monitor role
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