Guest Services- PT- MGM Music Hall Fenway
$33,280–$33,280 year
On-siteBoston, Massachusetts, United States
Job Summary
Protectively interact with guests to provide information and assistance ensuring they have an enjoyable experience at MGM Music Hall Fenway. Deliver exemplary customer service by adapting to customer needs, referring unresolved grievances to designated departments, and soliciting sales of new or additional services. Keep records of customer interactions, transaction details, inquiries, complaints, or comments, as well as action taken. Maintain high standards of communication, tact, and diplomacy while executing programs as assigned by the Operations Manager. This role requires constant walking, climbing stairs, and lifting 50 lbs.+.
Required Qualifications
- High School Diploma or equivalent
- At least 2 years in Customer Service and communications
- Strong strategic thinking and creative problem-solving skills
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- A strong-sense of teamwork and ability to execute programs
- Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+
- COVID-19 vaccination will be required for this position subject to legally valid exemptions
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