Guest Services Manager

Lead Front Office operations by managing check-in/check-out procedures, handling reservations with suggestive selling, and controlling cash transactions at the Front Desk. Respond to guest requests, complaints, and accidents while monitoring room occupancy, revenue status, and daily house counts to maximize occupancy. Develop employee morale, conduct training for Front Office personnel, and ensure adherence to SOPs for V.I.P. and special guests. Operate the Front Office computer system, generate reports, manage messages and mail, and utilize radios for staff communication. Maintain professional relationships across departments and focus on improving guest satisfaction scores. Work weekends, evenings, and holidays as required.